Delivering Measurable Value

Results & Impact

Results & ImpactAt MaxPoint Consulting, our approach is measured by real-world outcomes. The strategies we implement are based on proven operational models that have delivered consistent improvements in cost, access, quality, and program integrity across diverse health plan environments.

The following results reflect documented performance improvements achieved through integrated program design, digitized networks, and closed-loop oversight frameworks

Improved Trip Fulfillment and Access

Modernized transportation operations significantly improve a health plan’s ability to meet member demand and reduce missed appointments.

Programs implementing integrated scheduling and network management models experienced:

  • 97% increase in completed trips

  • 17% improvement in on-time performance

  • Substantial reductions in missed and delayed rides

In high-need and rural markets, digitized networks enabled coverage expansion and proactive ride recovery, improving access in underserved regions.

Enhanced Member Experience and Satisfaction

Improved access, faster scheduling, and better communication directly translate into higher member satisfaction.

Programs adopting integrated workflows achieved:

  • 61% reduction in complaints per trip

  • Improved appointment adherence

  • Reduced scheduling lead times

  • Increased positive member feedback

Automated reminders, real-time ride monitoring, and intelligent provider matching further reduced no-shows and service disruptions.

Reduction in Fraud, Waste, and Abuse (FWA)

Fragmented broker models and manual workflows often expose programs to billing errors and fraudulent activity. Integrated oversight significantly reduces these risks and has resulted in a 48% reduction in costs attributable to operational inefficiencies and FWA

Documented improvements include:

  • Elimination of phantom and “ghost” rides

  • Prevention of inflated mileage claims

  • Automated trip validation before billing

  • Closed-loop encounter-to-claim workflows

Additionally, digitized provider networks enabled 97% of rides to be captured with verified data, strengthening audit readiness and regulatory compliance.

Significant Cost Reduction

One of the most consistent outcomes of improved operational control is a measurable reduction in total transportation costs.

Health plans transitioning to integrated management models achieved:

  • 22% reduction in cost per completed trip

  • 48% reduction in average cost per ride

  • 25% reduction in administrative fees per ride

These savings were driven by automated scheduling, optimized routing, reduced manual processing, and improved provider utilization.

Stronger Transportation Provider Networks

A stable, high-performing provider network is essential to program success. Modernized billing and support systems improved provider participation and retention.

Key outcomes included:

  • Reduced billing time from ~30 hours per month to ~3 hours

  • Faster payment cycles

  • Increased provider satisfaction

  • Expanded network capacity

In multiple implementations, over 90% of transportation providers were successfully digitized, strengthening network adequacy and service reliability.

Increased Program Efficiency and Control

Health plans that internalized transportation operations gained full visibility and operational authority over their benefit.

Documented improvements include:

  • Real-time trip and claims tracking

  • Automated eligibility and authorization workflows

  • Reduced approval timelines

  • Elimination of multi-day scheduling delays

These efficiencies also reduced dependency on external vendors and improved responsiveness to regulatory changes.

At MaxPoint Consulting, these results form the foundation of our advisory model. We help health plans replicate and sustain these outcomes through tailored operational design, disciplined governance, and continuous performance monitoring.

Our focus is not only on improvement, but on building transportation programs that remain resilient, compliant, and cost-effective over the long term.

Across multiple large-scale implementations, integrated transportation programs delivered:

  • Up to 48% reduction in cost per ride

  • Up to 97% increase in completed trips

  • Over 60% reduction in grievances

  • Significant improvements in on-time performance

  • Measurable reductions in fraud and billing errors

  • Stronger provider retention and network capacity