Let’s Build the Right Model for You

Services

Flexible Solutions for Every Transportation Model

MaxPoint Consulting offers modular, outcomes-focused services designed to support health plans at every stage of their transportation journey. Whether transitioning away from brokers, strengthening existing partnerships, or modernizing internal operations, we tailor our approach to your goals, timeline, and regulatory environment.

Program Transformation & In-House Transition

We support health plans in building fully integrated, internally managed transportation programs.

  • In-house readiness assessments

  • Operating model design

  • Call center and staffing strategy

  • Policy and procedure development

  • Implementation and go-live support

  • Post-launch optimization

Ideal for: Plans seeking full operational control and long-term cost reduction.

Workflow Redesign & Operational Excellence

We redesign core operational workflows to improve speed, accuracy, and member experience.

  • Intake and scheduling redesign

  • Authorization workflows

  • Exception management

  • Ride recovery processes

  • Quality assurance frameworks

Ideal for: Underperforming or overstretched operations.

Technology Selection & Integration

We help organizations navigate complex technology decisions and implement platforms that support sustainable operations.

  • Vendor evaluation and comparisons

  • RFP and contract support

  • Integration planning

  • Data governance design

  • Implementation oversight

Ideal for: Plans investing in modernization.

Broker Optimization

For plans continuing to work with traditional brokers, MaxPoint helps health plans strengthen accountability, transparency, and performance within broker-managed transportation models. We provide independent oversight and operational expertise to ensure broker relationships deliver measurable value and regulatory compliance.

Our Broker Optimization services include:

  • Broker performance audits and gap analysis

  • SLA and KPI development and redesign

  • Cost and utilization reviews

  • Rate card and contract evaluations

  • Oversight governance frameworks

  • Escalation and issue resolution processes

  • Audit readiness and documentation support

Ideal for: Health plans that rely on brokers but want stronger cost control, improved service quality, and greater operational visibility.

Cost, Integrity & Compliance Management

We help health plans reduce financial risk while strengthening regulatory compliance.

  • FWA risk assessments

  • Claims validation

  • Audit preparation

  • Payment integrity frameworks

  • Regulatory alignment

Ideal for: Finance and compliance leaders.

Analytics & Performance Management

We turn transportation data into leadership intelligence.

  • KPI development

  • Executive dashboards

  • Performance reviews

  • Root cause analysis

  • Continuous improvement models

Ideal for: Data-driven organizations.

Hybrid & Co-Managed Transportation Models

For organizations not ready to fully internalize transportation operations, MaxPoint designs hybrid and co-managed models that balance internal oversight with external execution. These models provide greater transparency and control while maintaining operational flexibility.

Our Hybrid Model services include:

  • Shared intake and scheduling workflows

  • Internal oversight and monitoring frameworks

  • Ride recovery and escalation management models

  • Integrated reporting structures

  • Governance and accountability design

  • Phased transition planning

  • Change management support

Ideal for: Health plans seeking increased operational control and data visibility without immediately transitioning to a fully in-house model.

Network & Provider Performance Management

We help plans build stable, scalable transportation networks.

  • Network adequacy assessments

  • Provider onboarding

  • Performance scorecards

  • Payment optimization

  • Rural access strategies

Ideal for: Plans facing capacity challenges.

Engagement Models

We offer flexible engagement options:

  • Program Assessments

  • Project-Based Engagements

  • Implementation Partnerships

  • Ongoing Advisory Support

No two transportation programs are the same. MaxPoint Consulting works with each client to design a practical, compliant, and sustainable solution aligned with organizational priorities.

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